If you see something concerning or experience an incident, take the right steps to ensure safety: 

• Dial  911– For immediate emergencies, threats to life, or serious public safety concerns
• Spot a potential threat to the G7 Leaders Summit? Call the Combined Intelligence Group at 1-833-341-4464 or email G7_Intelligence-Renseignements@rcmp-grc.gc.ca.
• Call 310-7267 for non-life-threatening situations requiring police support.
• See something suspicious? Report tips or potential threats anonymously to Crime Stoppers at 1-800-222-8477 or submit a tip.

If you have had to close your property, the AHLA suggests:

• Contacting your insurer to initiate a claim – know where your policy is and have it ready.
• If you do not know off hand who your insurer is, please contact the Insurance Bureau of Canada.
• Ensuring your employees have  registered with the Alberta government so they have access to available supports.
• Issuing  Records of Employment (ROEs) to your employees so that they can access Employment Insurance and other supports as soon as possible.
• Providing  Employment Insurance information for your employees so they can make a claim.
• Providing  Emergency Financial Assistance information to your employees.

The AHLA encourages all hotels to:

Prepare Your Property

• Monitor  emergency alerts for your area and stay informed with  current & accurate updates.
• Use the AHLA’s sample checklist in the event you need to  close your hotel.
• Utilize the  Government of Alberta’s FireSmart guidelines to prepare your property if the wildfire(s) approach.
• Wildfire Preparedness: Learn more about how you can protect yourself and your property.

Prepare your Employees

• Ensure your employees have the  emergency alert app.
• Provide employees with an  emergency preparedness checklist.
• Identify employees who may need transportation or other assistance in the event of an evacuation.

Helping Employees, Guests & Evacuees

• Assist guests and employees (on and off duty) who may need support in the event your community has to evacuate.
• Extend your very best rates to evacuees and those affected by wildfires. Remember that Alberta’s Consumer Protection Act prohibits businesses from inflating prices during an emergency. This legislation allows provincial authorities to seek orders to cease the conduct and potentially impose significant fines for charging prices that are deemed to take unfair advantage of the situation.
• Work with guests who may be without identification due a sudden evacuation.
• Relax ‘no pets’ policies for evacuees travelling with animals.
• Remember that guests and staff alike may feel the emotional strain of the current situation.
• Stay in touch with your fellow hoteliers to ensure you can help travelers find accommodation in the event you are full.

• Sample emergency response plan – water damage
• Workplace health and safety after a flood
• Frozen pipes poster

Create account for FREE and access courses, guides, and templates tailored for the hospitality industry on TourismWorks :

• Emergency Response Planning for Hotels (Free)
• 2024 ERP Toolkit (Free)  
• Emergency Contact List (template).docx (Free)
• Introduction to Security in Hotels (Free)
• Emergency Preparedness 101 (Free) 
• Basic First Aid - Online Portion 

Save money and unlock even more with an Idea subscription — the smart way to train your team and stay current with industry best practices.

• How to Subscribe to Ideal Team Training